Legal
Refunds & Cancellation
The short version
- Plans do not renew automatically, so there is nothing to cancel to stop future charges.
- If we charged you by mistake or did not deliver your plan, you get your money back.
- Your rights under the Consumer Guarantees Act 1993 always apply.
1. Cancelling
Because plans are paid one period at a time and do not renew automatically, you can simply choose not to pay again. Your plan stays active until the end of the period you paid for. You can also ask us to close your account at any time by emailing [Contact email].
If we add automatic renewal in the future, you will be able to turn it off in your Billing page at any time before the next renewal date, and we will remind you before it renews.
2. When you will get a refund
- Duplicate or wrong payment: you paid twice, paid the wrong amount, or paid for a plan that was free for you at the time. We refund the extra amount.
- Plan not started: we received your payment but could not start your plan, and you no longer want it.
- We fail to deliver: the Service has a serious problem that we cannot fix within a reasonable time, so you could not use the plan you paid for. We refund the unused part of the period, or the full amount where the Consumer Guarantees Act 1993 gives you that right.
- We close the Service or your plan for reasons that are not your fault. We refund the unused part of the period.
3. When refunds are not usually given
- You change your mind part way through a period you have already used.
- Your account is suspended or closed because you broke the Terms or Community Guidelines.
- Bank, UPI or currency conversion fees charged by your own provider.
We may still give a full or partial refund in these cases if it is fair.
4. Your rights under New Zealand law
If you are a consumer, our services come with guarantees under the Consumer Guarantees Act 1993 that cannot be excluded, including that they will be provided with reasonable care and skill, be fit for purpose, and be delivered within a reasonable time. If we fail one of these guarantees you may be entitled to have the problem fixed, a refund, or compensation. Nothing on this page limits those rights. If you use the Service for business purposes, see section 12 of the Terms.
5. How to ask for a refund
- Email [Contact email] within 30 days of the payment (or as soon as you can, if it is about a fault).
- Include your account email, the amount, the date and your payment reference.
- We will reply within 5 working days. Approved refunds are sent back to the original payment method (for example the same UPI ID or bank account) within 10 working days.
6. Creator earnings
Creator earnings are not a payment from you and are not covered by this page. See the Creator Earnings Terms.